FAQ

Allgemeine Fragen

Was verspricht die Trendbalace?

Lucyd smart glasses come with Bluetooth, touch controls, built-in speakers, microphones, and prescription lens options.

Wo werden die Produkte hergestellt?

Yes, Lucyd smart glasses support voice commands to answer calls, play music, and activate virtual assistants.

Was bedeutet "Made in Austria" bei Trendbalance?

The glasses provide all-day battery performance, depending on usage intensity.

Wie wähle ich die richtigen Produkte für mich aus?

The glasses provide all-day battery performance, depending on usage intensity.

Qualität & Wissenschaft

Wie stellt die Trendbalance die Qualität der Produkte sicher?

Activate Bluetooth on your phone, turn on the glasses, and pair them through your device's Bluetooth settings.

Sind die Produkte wissenschaftlich geprüft?

Use a microfiber cloth for lenses and a soft damp cloth for the frame. Avoid submerging the glasses in water.

Werden Rohstoffe regelmäßig kontrolliert?

Ensure they are charged and in pairing mode. Restart both the glasses and your device before attempting again.

Sind die Produkte frei von Allergenen, Gluten oder Laktose?

Ensure they are charged and in pairing mode. Restart both the glasses and your device before attempting again.

Bestellung und Versand

Wie lange dauert der Versand?

Check the Bluetooth connection and ensure the glasses are charged. Also, confirm volume levels on both devices.

Ab welchem Betrag ist der Versand gratis?

Press and hold the power button for 10 seconds to perform a reset.

In welche Länder wird geliefert?

Clean the touch panels and restart the device. If issues persist, contact customer support.

Kann ich meine Bestellung nachträglich ändern oder stornieren?

Clean the touch panels and restart the device. If issues persist, contact customer support.

Wie funktioniert die Rücksendung?

Clean the touch panels and restart the device. If issues persist, contact customer support.

Anwendung & Dosierung

Wie nehme ich die Produkte richtig ein?

Lucyd offers a one-year warranty covering manufacturing defects.

Können mehrere Produkte kombiniert werden?

Returns are accepted within 30 days of purchase if the product is in its original condition.

Gibt es Nebenwirkungen?

Log into your account on the website and check the “My Orders” section.

Konto & Support

Wie kann ich ein Kundenkonto anlegen?

Log into your account on the website and check the “My Orders” section.

Was tun, wenn ich mein Passwort vergessen habe?

Write a clear and concise answer to guide your customers.

Wie erreiche ich den Kundensupport?

Write a clear and concise answer to guide your customers.